International Baccalaureate (IB) Practice Exam

Is it true that a good salesperson will typically respond to a question with another question?

1. True

2. False

The correct answer is: True

A good salesperson often responds to questions with another question as a strategic technique to engage the customer and gather more information. This technique helps in understanding the customer’s needs, preferences, and concerns more deeply. By asking follow-up questions, the salesperson can clarify what the customer wants and tailor their response accordingly. This not only creates a dialogue but also shows active listening, which builds rapport and trust with the customer. This approach is particularly effective in sales because it encourages the customer to express themselves more openly. When a salesperson asks questions, it can lead the customer to think critically about their own needs, allowing for a more personalized sales experience. Overall, initiating a conversation through questions facilitates better communication, ultimately aiding in closing sales and building long-term customer relationships.